Shipping & Returns

1. Where we ship

We ship to all 50 US states, including commercial addresses, repair shops and residential addresses. Shipments to Alaska, Hawaii and remote areas may take longer and cost more. We’ll tell you the exact cost in your quote. We do not currently ship internationally.

2. Processing and delivery times

Orders are usually prepared and handed to the carrier within 1–3 business days after payment and fitment confirmation. Freight transit usually takes 3–7 business days. These times are estimates, not guarantees. Carrier delays, weather and holidays can affect delivery. You’ll get a tracking number by email or text when your order ships.

3. How parts are shipped

Engines and transmissions are drained, secured to a pallet and wrapped for freight. For residential deliveries, the carrier normally uses a liftgate truck and leaves the pallet at curbside or the end of the driveway. Moving the part inside or installing it is not part of the delivery. Commercial addresses with a loading dock or forklift are the quickest and cheapest.

4. Inspect before you sign

• Check the pallet and the part for visible damage before signing the delivery receipt.
• If you see damage, write it on the carrier’s delivery receipt (for example, “damaged pallet, broken housing”) and take clear photos.
• Contact us within 48 hours of delivery at (877) 877-7365 or hello@usaenginez.com.
• Do not install a part that arrived damaged. Installing it ends your right to a replacement or return for transit damage.

We’ll send a replacement or a refund for parts damaged in transit, once we’ve reviewed your report.

5. Returns

You may return an uninstalled part within 30 days of delivery if:

• we shipped the wrong part,
• the part is materially different from what we quoted, or
• the part arrived damaged and was reported within 48 hours.

To be accepted, the part must be uninstalled and unmodified, in the condition it was delivered, with all components and our identification marks intact.

We cannot accept returns of: parts that have been installed (these are covered under our Warranty Policy instead), parts that were disassembled or modified, or parts ordered with incorrect vehicle information that you provided.

6. How to start a return

1. Contact us within 30 days of delivery with your order number, the reason for the return and photos of the part.
2. We’ll respond within 2 business days. If your return is approved, we’ll send you a Return Merchandise Authorization (RMA) number and return instructions.
3. Ship the part back on a pallet using a trackable freight method, with the RMA number clearly marked. Returns without an RMA will be refused.

7. Restocking fees and return shipping

Original shipping charges are non-refundable unless the return is our error.

8. Refunds

We inspect returned parts within 3 business days of receiving them. Approved refunds are issued to the original payment method within 5–7 business days, minus any applicable fees. Your bank may take a few more days to show the credit.

9. Cancellations

You can cancel at no charge before your part has been prepared for shipping. If it’s already been prepared but has not shipped yet, a 20% cancellation fee applies. Once the part has shipped, the return terms above apply.